Episode 59: The Dos and Don'ts of Customer Support
How to do support well
Oct 19, 2017 • 40 minutes
In this always-on world we live in, outages are increasingly less and less tolerated. If you're in IT, chances are you've dealt with customer support in some fashion. Was it a positive experience or a nightmare? Would you have done something differently? This week bring in VMware Technical Support Training Specialist, Francis Daly and an enterprise customer Nick Wilson to share the dos and don’ts of customer support.
Links mentioned in this episode:
The Virtually Speaking Podcast
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